Effect of customer participation on service outcomes: The moderating role of participation readiness
B Dong, K Sivakumar, KR Evans… - Journal of service …, 2015 - journals.sagepub.com
Prior empirical evidence on the role of customer participation (CP) on service outcomes is
limited and inconsistent. The authors add new insights by investigating the boundary …
limited and inconsistent. The authors add new insights by investigating the boundary …
Effect of customer participation on service outcomes: The moderating role of participation readiness.
B Dong, K Sivakumar, KR Evans… - Journal of Service …, 2015 - psycnet.apa.org
Prior empirical evidence on the role of customer participation (CP) on service outcomes is
limited and inconsistent. The authors add new insights by investigating the boundary …
limited and inconsistent. The authors add new insights by investigating the boundary …
Effect of Customer Participation on Service Outcomes
B Dong, K Sivakumar, KR Evans, S Zou - Journal of Service Research, 2014 - cir.nii.ac.jp
抄録< jats: p> Prior empirical evidence on the role of customer participation (CP) on service
outcomes is limited and inconsistent. The authors add new insights by investigating the …
outcomes is limited and inconsistent. The authors add new insights by investigating the …
Effect of Customer Participation on Service Outcomes: The Moderating Role of Participation Readiness.
B Dong, K Sivakumar, KR Evans… - Journal of Service …, 2015 - search.ebscohost.com
Prior empirical evidence on the role of customer participation (CP) on service outcomes is
limited and inconsistent. The authors add new insights by investigating the boundary …
limited and inconsistent. The authors add new insights by investigating the boundary …