Customer service chatbots: Anthropomorphism and adoption

B Sheehan, HS Jin, U Gottlieb - Journal of Business Research, 2020 - Elsevier
Firms are deploying chatbots to automate customer service. However, miscommunication is
a frequent occurrence in human-chatbot interaction. This study investigates the relationship …
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Customer service chatbots: Anthropomorphism and adoption

B Sheehan, HS Jin, U Gottlieb - Journal of Business Research, 2020 - eprints.qut.edu.au
Firms are deploying chatbots to automate customer service. However, miscommunication is
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Customer service chatbots: Anthropomorphism and adoption.

B Sheehan, HS Jin, U Gottlieb - Journal of Business Research, 2020 - psycnet.apa.org
Firms are deploying chatbots to automate customer service. However, miscommunication is
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Customer service chatbots: Anthropomorphism and adoption

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Firms are deploying chatbots to automate customer service. However, miscommunication is
a frequent occurrence in human-chatbot interaction. This study investigates the relationship …

Customer service chatbots: Anthropomorphism and adoption

B Sheehan, HS Jin, U Gottlieb - Journal of Business Research, 2020 - ideas.repec.org
Firms are deploying chatbots to automate customer service. However, miscommunication is
a frequent occurrence in human-chatbot interaction. This study investigates the relationship …