Market turbulence and service innovation in hospitality: examining the underlying mechanisms of employee and organizational resilience

DL Senbeto, AHY Hon - The Service Industries Journal, 2020 - Taylor & Francis
With changing customer demand, fierce market competition, and uncertainties, service
organizations are facing dynamic or even highly turbulent environments. Fostering …
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Market turbulence and service innovation in hospitality: examining the underlying mechanisms of employee and organizational resilience

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Market turbulence and service innovation in hospitality: examining the underlying mechanisms of employee and organizational resilience

DL Senbeto, AHY Hon - Service industries journal, 2020 - ira.lib.polyu.edu.hk
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DL Senbeto, AHY Hon - 2020 - cabidigitallibrary.org
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Market Turbulence and Service Innovation in Hospitality: Examining the Underlying Mechanisms of Employee and Organizational Resilience

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With changing customer demand, fierce market competition, and uncertainties, service
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