The effects of employee behaviours on customer participation in the service encounter: The mediating role of customer emotions

Y Zhao, L Yan, HT Keh - European Journal of Marketing, 2018 - emerald.com
Purpose There is considerable research examining the consequences and contingency
factors of customer participation in the service encounter. In comparison, there is …
被引用次数：112 相关文章
[PDF] researchgate.net

[PDF][PDF] The Effects of Employee Behaviours on Customer Participation in the Service Encounter: The Mediating Role of Customer Emotions

Y Zhao, L Yan, HT Keh - researchgate.net
Purpose‒There is considerable research examining the consequences and contingency
factors of customer participation in the service encounter. In comparison, there is …

The effects of employee behaviours on customer participation in the service encounter: The mediating role of customer emotions

Y Zhao, L Yan, HT Keh - European Journal of Marketing, 2018 - opus.lib.uts.edu.au
Purpose: There is considerable research examining the consequences and contingency
factors of customer participation in the service encounter. In comparison, there is …

The effects of employee behaviours on customer participation in the service encounter: The mediating role of customer emotions

Y Zhao, L Yan, HT Keh - European Journal of Marketing, 2018 - ingentaconnect.com
Purpose There is considerable research examining the consequences and contingency
factors of customer participation in the service encounter. In comparison, there is …

The effects of employee behaviours on customer participation in the service encounter: the mediating role of customer emotions

Y Zhao, L Yan, HT Keh - European Journal of Marketing, 2018 - research.monash.edu
Purpose: There is considerable research examining the consequences and contingency
factors of customer participation in the service encounter. In comparison, there is …