Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants

YC Wang, A Papastathopoulos - International Journal of …, 2023 - emerald.com
Purpose With the trend of adopting and studying artificial intelligence (AI) service robots at
restaurants, the authors' understanding of how customers perceive robots differently across …

[PDF][PDF] Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants

YC Wang, A Papastathopoulos - … , Vol. ahead-of-print No. ahead …, 2023 - researchgate.net
Purpose With the trend of adopting and studying AI (artificial intelligence) service robots at
restaurants, our understanding of how customers perceive robots differently across …

Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants

YC Wang, A Papastathopoulos - International Journal of …, 2024 - emerald.com
Purpose With the trend of adopting and studying artificial intelligence (AI) service robots at
restaurants, the authors' understanding of how customers perceive robots differently across …

Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants

YC Wang, A Papastathopoulos - International Journal of …, 2023 - ingentaconnect.com
Purpose With the trend of adopting and studying artificial intelligence (AI) service robots at
restaurants, the authors' understanding of how customers perceive robots differently across …

Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants

YC Wang, A Papastathopoulos - International Journal of …, 2024 - nchr.elsevierpure.com
Purpose: With the trend of adopting and studying artificial intelligence (AI) service robots at
restaurants, the authors' understanding of how customers perceive robots differently across …

[PDF][PDF] Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants

YC Wang, A Papastathopoulos - … , Vol. ahead-of-print No. ahead …, 2023 - researchgate.net
Purpose With the trend of adopting and studying AI (artificial intelligence) service robots at
restaurants, our understanding of how customers perceive robots differently across …