… work is subject to copyright. All rights are solely and exclusively licensed by the Publisher,
whether the whole or part of the material is concerned, specifically the rights of … case studies …

… link between China and Southeast Asia. As in the past, there is also friction, if not conflict,
between … the communication links between Singapore and Chinese communities in other parts …

… thought, such that the ideology is integrated into the comprehensive objective and target;
all of this work must be planned and centered on advancing the general objective in order to …

… result of political decision-making by the top leaders of the two countries. It was a win-win
deal that was achieved on the basis of equality and mutual understanding and accommodation …

… Finally, the transfer of ICTknowledge to the hotel work-force by means of ‘Training on the
job’ measures has been seen as adequate by only 59.3%. Interestingly enough, no differing …

… , fit the character of the business that stages the experience (Pullman & Gross, Citation2004).
In this study, 80% of the surveyed hotel … Two hotels planned their interiors, furnishing, and …

… hotel and restaurant samples but not in the airline sample. In other words, our findings on the
relationship between … The full support for Hypothesis 1 in the hotel and restaurant samples …

… has taken a primarily descriptive tone, and most researchers have offered general
discussions in addition to a few case studies. As such, empirical evidence in most theme …

… new casinos and integrated entertainment resorts, which promise a further rapid expansion
of hotel capacity in Macao. As more tourists come, the impact brought about by these watch …

… on an employee’s felt obligation. Second, this study investigates the neglected relationship
between FLEs’ felt obligation and service recovery performance. As recovering dissatisfied …