Determinants and consequences of trust in AI-based customer service chatbots: 基于人工智能的客户服务聊天机器人信任的决定因素和后果

AV Prakash, A Joshi, S Nim, S Das - The Service Industries Journal, 2023 - Taylor & Francis
… evidence about the mediating role of trusting beliefs in … the mediating role of trusting beliefs
goes on to strengthen the argument for the inclusion of trusting beliefs as a critical mediator in …

Emotions in service research: evolutionary analysis and empirical review: 服务情绪研究: 进化分析与实证综述

HE Arici, MA Köseoglu… - The Service Industries …, 2022 - Taylor & Francis
… Drawing on Nair’s (Citation2008) classification of emotions, we also suggest that future
attempts could examine potential mediating roles of emotions provoked by favorable (eg …

工作场所的组织政治会危害员工绩效吗? 基于个人-组织契合理论的视角

高中华, 赵晨 - 心理学报, 2014 - journal.psych.ac.cn
… process—is examined as a mediator. We propose that organizational identification not only
mediates the relationship between employees’ perceptions of organizational politics and job

悖论式领导对建设项目员工韧性的跨层次影响.

王德东, 张越 - Journal of Engineering Management …, 2024 - search.ebscohost.com
impact on organizational identification and paradox mindset;paradox mindset partially mediates
the … Paradoxical leadership and innovation in work teams:the multilevel mediating role of …

组织文化认同对铁路工程企业员工建言行为的影响研究.

谢斌, 王振宇, 许怡灵, 崔利兵 - Journal of Railway Science …, 2024 - search.ebscohost.com
mediating role between organizational cultural identification and voice behaviour. The
Organizational cultural identification … of silence and voice based on organizational identification[J]. …

[PDF][PDF] 职场排斥对员工亲组织性非伦理行为的影响机制研究

张桂平 - 管理科学, 2016 - glkx.hit.edu.cn
… value of toughness on antisocial behavior in soccer: the mediating role of moral … -organizations
behavior. This research results verified the“dark side”of strong organization identification. …

包容型氛围感知对员工建言的影响: 心理安全感与惰性感知的双重路径

李晨麟, 潘盈朵, 王新野, 李苑, 游旭群 - 心理科学, 2023 - psysci.org
… behavior in organization, but also expanded the direction of research on perceived inclusion;
(b) By identifying the mediating role of psychological safety and perceived social loafing …

公交驾驶员组织认同感对驾驶愤怒的影响: 职业倦怠的中介作用

李琼, 汪勇杰, 陈文强, 白鹏霞, 薛晨蕾 - 中国安全科学学报, 2022 - cssjj.com.cn
… latter playing a completely mediating role between organizational identity and driving anger…
model of organizational identification[J]. Journal of Organizational Behaviorꎬ 1992ꎬ13:103-…

企业形象维护对员工善意欺骗行为的影响: 责任感知的中介作用, 组织归属感的调节作用

谢承奎, 杨秀刚 - … Conference on Business Innovation and Social …, 2022 - airitilibrary.com
… The purpose of this study is to explore the impact of corporate image maintenance on … of
responsibility as the mediating variable and the sense of organization as the moderating variable…

Antecedents for Employee Helping Behavior in the Hospitality Industry: 酒店业中员工帮助行为的前置条件

Z Luo, E Marnburg, T Øgaard… - Journal of China Tourism …, 2013 - Taylor & Francis
… Instead, group commitment plays the mediating role between interpersonal justice (and LMX)
and helping behavior. Therefore, group commitment is the key linking variable in the model…