This article is part of a project that explores the potential of chatbots for providing online
emotional support to humans tailored to stressors. Based on a number of empirical studies …

This study examined how and when a chatbot's emotional support was effective in reducing
people's stress and worry. It compared emotional support from chatbot versus human …

The emerging uptake of AI chatbots for social support entails systematic comparisons
between human and non-human entities as sources of support. In a between-subject …

Background Approximately 60%-80% of the primary care visits have a psychological stress
component, but only 3% of patients receive stress management advice during these visits …

The amount of academic workload in schools can cause students to experience stress and
become more susceptible to mental health problems. However, because of fear of societal …

Emotionally-responsive chatbots are marketed as agents with which one can form emotional
connections. They can also become weak ties in the outer layers of one's acquaintance …

This study investigates the impact of social interaction anxiety on compulsive chat with a
social chatbot named Xiaoice. To provide insights into the limited literature, the authors …

Although computers could offer emotional support as well as task support when aiding a
user for a complex task, there is little current understanding of how they might do this …

Politeness is important in human–human interaction when asking people to engage in
sensitive conversations. If politeness manifests similarly in human–chatbot interaction, it may …

Chatbots systems, despite their popularity in today's HCI and CSCW research, fall short for
one of the two reasons: 1) many of the systems use a rule-based dialog flow, thus they can …