[PDF][PDF] A new approach on the quality evaluation of tourist services
Economic research-Ekonomska istraživanja, 2018•hrcak.srce.hr
This paper emphasises how the quality of tourist services can be evaluated. The first part
presents the best known models developed by specialists for service quality evaluation, then
the authors created their own model. According to this model, a global quality evaluation
indicator of tourist services was proposed, based on certain aspects of quality aimed by both
the provider and the customer/consumer of tourist services. The calculus of this indicator
was exemplified in the case of a Romanian tourist area, Vatra Dornei.
presents the best known models developed by specialists for service quality evaluation, then
the authors created their own model. According to this model, a global quality evaluation
indicator of tourist services was proposed, based on certain aspects of quality aimed by both
the provider and the customer/consumer of tourist services. The calculus of this indicator
was exemplified in the case of a Romanian tourist area, Vatra Dornei.
Abstract
This paper emphasises how the quality of tourist services can be evaluated. The first part presents the best known models developed by specialists for service quality evaluation, then the authors created their own model. According to this model, a global quality evaluation indicator of tourist services was proposed, based on certain aspects of quality aimed by both the provider and the customer/consumer of tourist services. The calculus of this indicator was exemplified in the case of a Romanian tourist area, Vatra Dornei.
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