Aim: The aim of this study is to determine the anger and anger expression styles of the emergency medical services (EMS) professionals, to determine whether they see themselves as adequate when working with angry patients or patient relatives, and contribute to the field. Materials and Methods: The sample of the study consisted of 564 people working in Ankara EMS. Demographic Questionnaires and Anger and Anger Expression Style Scales (AAES) were used in the study. All data were analyzed using SPSS for Windows version 21. Results: For the participants, the mean Anger score was 19.8 (±5.5), the mean Anger-out score was 16.8 (±5.6), the mean Anger-in score was 17.3 (±4.3), and the mean Anger Control score was 22.8 (±5.8). Those who felt inadequate to approach an angry patient were found to have higher continuous anger and anger-in scores, while their anger control scores were lower.

Discussion: In this study, the rate of encountering with angry patients of employees was found to be 96.6%. According to the findings of this study, employees having high levels of anger and less anger control levels are experiencing inability to interfere with angry individuals. Employees can ignore their anger by considering patients and their relatives as angry.

Conclusions: According to the findings, EMS workers need training on anger management and effective communication.