Combining text summarization and aspect-based sentiment analysis of users' reviews to justify recommendations

C Musto, G Rossiello, M de Gemmis, P Lops… - Proceedings of the 13th …, 2019 - dl.acm.org
Proceedings of the 13th ACM conference on recommender systems, 2019dl.acm.org
In this paper we present a methodology to justify recommendations that relies on the
information extracted from users' reviews discussing the available items. The intuition
behind the approach is to conceive the justification as a summary of the most relevant and
distinguishing aspects of the item, automatically obtained by analyzing its reviews. To this
end, we designed a pipeline of natural language processing techniques including aspect
extraction, sentiment analysis and text summarization to gather the reviews, process the …
In this paper we present a methodology to justify recommendations that relies on the information extracted from users' reviews discussing the available items. The intuition behind the approach is to conceive the justification as a summary of the most relevant and distinguishing aspects of the item, automatically obtained by analyzing its reviews. To this end, we designed a pipeline of natural language processing techniques including aspect extraction, sentiment analysis and text summarization to gather the reviews, process the relevant excerpts, and generate a unique synthesis presenting the main characteristics of the item. Such a summary is finally presented to the target user as a justification of the received recommendation. In the experimental evaluation we carried out a user study in the movie domain (N=141) and the results showed that our approach is able to make the recommendation process more transparent, engaging and trustful for the users.
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