[图书][B] Consequences of public scrutiny for leaders and their organizations

RI Sutton, DC Galunic - 1995 - flora.insead.edu
1995flora.insead.edu
Much research emphasizes that leaders and organizations that are noticed by and please
others will be rewarded with power, legitimacy, and resources. This literature implies that
leaders, and others in symbolic roles, must work under close scrutiny if they wish to garner
such rewards for themselves and their organizations. Yet little theory or research considers
the consequences of such scrutiny. This essay lays groundwork for research on public
scrutiny by defining it, specifying its consequences, and identifying defenses that may …
Abstract
Much research emphasizes that leaders and organizations that are noticed by and please others will be rewarded with power, legitimacy, and resources. This literature implies that leaders, and others in symbolic roles, must work under close scrutiny if they wish to garner such rewards for themselves and their organizations. Yet little theory or research considers the consequences of such scrutiny. This essay lays groundwork for research on public scrutiny by defining it, specifying its consequences, and identifying defenses that may reduce its negative consequences. The content of public scrutiny may be positive or negative. This intense and intrusive form of attention is characterized by a blend of persistent attention to the leader or organization, close and persistent performance monitoring and evaluation, frequent interruptions, and relentless questions about past, current, and future actions. If unchecked, these distractions are proposed to cause cognitive overload, with attention focused on how the leader or organization appears to others and explaining such appearances. Overload is also proposed to generate negative affect (especially evaluation apprehension), which is accentuated during interruptions. Consequences for leaders and their organizations include:(1) delays in ongoing tasks;(2) attention and effort devoted toward symbolic activities, away from other kinds of activities;(3) greater adherence to injunctive norms, less adherence to descriptive norms;(4) attention and effort focused on well-rehearsed acts, away from acts that require learning or creativity; and (5) greater perseverance at ongoing and planned activities. We identify interpersonal, procedural, and structural defenses that leaders and organizations use to reduce scrutiny and its negative consequences. We then consider the limitations and drawbacks of such defenses. Finally, we suggest directions that future work on scrutiny might take.
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