Creating value by delivering integrated solutions
This paper examines how suppliers of complex capital goods are moving into the provision
of integrated solutions–unique combinations of products and services that address a
customer's specific business problems. Integrated solutions providers need to develop or
acquire new capabilities as they shift from being product-or service-centric to customer
centric. Integrated solutions projects extend the traditional life-cycle to include pre-bid and
post implementation activities requiring innovative approaches to creating value for …
of integrated solutions–unique combinations of products and services that address a
customer's specific business problems. Integrated solutions providers need to develop or
acquire new capabilities as they shift from being product-or service-centric to customer
centric. Integrated solutions projects extend the traditional life-cycle to include pre-bid and
post implementation activities requiring innovative approaches to creating value for …
This paper examines how suppliers of complex capital goods are moving into the provision of integrated solutions – unique combinations of products and services that address a customer’s specific business problems. Integrated solutions providers need to develop or acquire new capabilities as they shift from being product- or service-centric to customer centric. Integrated solutions projects extend the traditional life-cycle to include pre-bid and post implementation activities requiring innovative approaches to creating value for suppliers and their customers.
Elsevier
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