… using a hierarchical second-order model. This study aims to develop and test a second-order
hierarchical model of service quality as perceived by customers of Life Insurance …

… hierarchical scale for measuring health service quality and … to predict important service
outcomes, namely, service satisfaction … Service quality was found to conform to the structure of the …

… comprise a large portion of economic activities, 50 to 70 percent in developed nations,
researchers are eager to develop a measure suitable for assessing service quality. Regrettably, …

… service quality is a multidimensional, hierarchical construct. The paths in the research model
… Our goal was to develop a model that identifies the structure and factors considered when …

… to develop an instrument to measure customer perceived service quality in life insurance …
needs to be measured using a six dimensional hierarchal structure consisting of assurance, …

… unified understanding on managing service quality; the service quality (SERVQUAL) model
is one of … the service quality of retail banking services as a hierarchical reflective model. This …

… modeling in estimating a hierarchical service quality model (… to theoretical parsimony and
model simplicity (Edwards 2001; … used PLS in assessing a hierarchical service quality model. …

… perceived quality in services. Therefore, the aim of this research is to advance the study of
perceived service quality, … criteria for designing instruments for measuring perceived service …

… to investigate the multidimensional and hierarchical service quality of the retail banking in
… dimensions, the results of this study can guide to the managers in designing their effective …

… the hierarchical model of the perceived service quality (PSQ) theory with the bottom-up theory
… Therefore, when developing targeted strategies, sports organisations should consider the …