Drivers and internalisation of the EFQM excellence model
AB Escrig-Tena, B Garcia-Juan… - International Journal of …, 2019 - emerald.com
International Journal of Quality & Reliability Management, 2019•emerald.com
Purpose Although the European Foundation for Quality Management (EFQM) Excellence
Model has been widely adopted throughout Europe, a thorough examination of the factors
that contribute to the internalisation of the model (ie a substantive adoption) has been
neglected in the literature. The purpose of this paper is to present a model that analyses the
drivers of the real internalisation of the EFQM excellence model, with a focus on the role of
motives for adoption, and appraisal and compensation systems. Design/methodology …
Model has been widely adopted throughout Europe, a thorough examination of the factors
that contribute to the internalisation of the model (ie a substantive adoption) has been
neglected in the literature. The purpose of this paper is to present a model that analyses the
drivers of the real internalisation of the EFQM excellence model, with a focus on the role of
motives for adoption, and appraisal and compensation systems. Design/methodology …
Purpose
Although the European Foundation for Quality Management (EFQM) Excellence Model has been widely adopted throughout Europe, a thorough examination of the factors that contribute to the internalisation of the model (i.e. a substantive adoption) has been neglected in the literature. The purpose of this paper is to present a model that analyses the drivers of the real internalisation of the EFQM excellence model, with a focus on the role of motives for adoption, and appraisal and compensation systems.
Design/methodology/approach
An empirical study was carried out based on a sample of Spanish organisations that had been awarded EFQM recognition. Structural equation models, cluster analysis and ANOVA were used to examine the research questions.
Findings
Internal motives concerning the creation of a participative style are the main driver of internalisation. Moreover, having an appraisal system-oriented towards the development of employees helps the substantive adoption of the EFQM model. These findings reinforce the importance of the soft elements of the EFQM model.
Originality/value
This study enhances evidence about the motives for adoption and their influence on the internalisation of the EFQM model. It analyses internalisation in a novel context, EFQM recognised organisations, and contributes to the debate about the efficacy of the EFQM model to performance improvement, by unveiling the factors that could foster the internalisation of the model within the organisational routines.
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