Exploring multi-quality attributes of airports and the asymmetric effects on air traveller satisfaction: The case of Thai International Airports
Within the context of Thai international airports, the purpose of this study is twofold. First, to
examine the asymmetric effect of airport quality attributes in the airport terminal on
passenger satisfaction from the perspective of Thai travellers. Second, to prioritise the
attributes into categories on the basis of impact–range performance analysis (IRPA) and
impact asymmetry analysis (IAA). An online survey (n= 879) was conducted via convenience
and snowball sampling. The findings indicate that an airport has multiple attributes that yield …
examine the asymmetric effect of airport quality attributes in the airport terminal on
passenger satisfaction from the perspective of Thai travellers. Second, to prioritise the
attributes into categories on the basis of impact–range performance analysis (IRPA) and
impact asymmetry analysis (IAA). An online survey (n= 879) was conducted via convenience
and snowball sampling. The findings indicate that an airport has multiple attributes that yield …
以上显示的是最相近的搜索结果。 查看全部搜索结果