Big Data is changing how organizations conduct operations. Data are assembled from multiple points of view through online quests, investigation of purchaser purchasing conduct, and then some, and industries utilize it to improve their net revenue and give an overall better experience to clients. Each of these organizations must figure out how to improve the general client experience and meet every client’s novel necessities, and big data helps with this cycle. Through the utilization and reviews of Big Data, travel industry organizations can study the inclinations of more modest portions of their intended interest group or even about people in some cases. In this paper, a Crow Search Optimization-based Hybrid Recommendation Model is proposed to get accurate suggestions based on clients’ preferences. The hybrid recommendation is performed by combining collaborative filtering and content-based filtering. As a result, the advantages of collaborative filtering and content-based filtering are utilized. Moreover, the intelligent behavior of Crows’ assists the proper selection of neighbors, rating prediction, and in-depth analysis of the contents. Accordingly, an optimized recommendation is always provided to the target users. Finally, performance of the proposed model is tested using the TripAdvisor dataset. The experimental results reveal that the model provides 58%, 58.5%, 27%, 24.5%, and 25.5% better Mean Absolute Error, Root Mean Square Error, Precision, Recall, and F-Measure, respectively, compared to similar algorithms.