Extending an e-government service measurement framework to m-governement services

CK Georgiadis, E Stiakakis - 2010 Ninth International …, 2010 - ieeexplore.ieee.org
2010 Ninth International Conference on Mobile Business and 2010 …, 2010ieeexplore.ieee.org
This paper provides a measurement framework for mobile government (m-government)
services adapted from the electronic government (e-government) environment. The
measurement framework comprises the identification/categorization of m-government
services, the sophistication stages of a service and the indicators used to evaluate the
progress of these services. Three distinct categories of m-government services are
identified, allowing for public agencies to prioritize their m-government initiatives. A …
This paper provides a measurement framework for mobile government (m-government) services adapted from the electronic government (e-government) environment. The measurement framework comprises the identification/categorization of m-government services, the sophistication stages of a service and the indicators used to evaluate the progress of these services. Three distinct categories of m-government services are identified, allowing for public agencies to prioritize their m-government initiatives. A modification in the sophistication stages' structure is also proposed, in order to achieve a more functional and flexible evaluation of m-government services. In addition, the appropriateness of selected indicators from the field of e-government is evaluated.
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