How fashion brands engage on social media: A netnography approach

SMC Loureiro, J Serra, J Guerreiro - Journal of Promotion …, 2019 - Taylor & Francis
Journal of Promotion Management, 2019Taylor & Francis
This study compares how fashion brands communicate on social media. A netnography
study analyzed six global brands during a 6-month period. Results show that fast-fashion
brands emerge as the most effective in online communication. Haute-couture brands are
very similar in the way they communicate and show a good level of interactivity with their
consumers. However, sports brands have a low level of communication overall and show a
low number of photos and videos. The most successful fashion brands continually update …
Abstract
This study compares how fashion brands communicate on social media. A netnography study analyzed six global brands during a 6-month period. Results show that fast-fashion brands emerge as the most effective in online communication. Haute-couture brands are very similar in the way they communicate and show a good level of interactivity with their consumers. However, sports brands have a low level of communication overall and show a low number of photos and videos. The most successful fashion brands continually update photos and videos, interact with consumers, and make them feel a part of the brand by using celebrities.
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