Background

Electronic banking (e-banking) is an important tool for all banks to survive in the competitive banking industry in Bangladesh. The study was designed to investigate the impact of online or e-banking in Bangladesh. There appear a few extensive studies on e-banking practices has been conducted in Bangladesh. But no comprehensive study has yet been conducted especially on impact of e-banking on service quality and customer satisfaction in Bangladesh. The main objectives of the study are to find out the impacts of e-banking products on service quality and customer satisfaction and access the challenges affecting e-banking.