Impact of public release of performance data on the behaviour of healthcare consumers and providers
D Metcalfe, AJR Diaz, OA Olufajo… - Cochrane Database …, 2018 - cochranelibrary.com
Cochrane Database of Systematic Reviews, 2018•cochranelibrary.com
Background It is becoming increasingly common to publish information about the quality and
performance of healthcare organisations and individual professionals. However, we do not
know how this information is used, or the extent to which such reporting leads to quality
improvement by changing the behaviour of healthcare consumers, providers, and
purchasers. Objectives To estimate the effects of public release of performance data, from
any source, on changing the healthcare utilisation behaviour of healthcare consumers …
performance of healthcare organisations and individual professionals. However, we do not
know how this information is used, or the extent to which such reporting leads to quality
improvement by changing the behaviour of healthcare consumers, providers, and
purchasers. Objectives To estimate the effects of public release of performance data, from
any source, on changing the healthcare utilisation behaviour of healthcare consumers …
Background
It is becoming increasingly common to publish information about the quality and performance of healthcare organisations and individual professionals. However, we do not know how this information is used, or the extent to which such reporting leads to quality improvement by changing the behaviour of healthcare consumers, providers, and purchasers.
Objectives
To estimate the effects of public release of performance data, from any source, on changing the healthcare utilisation behaviour of healthcare consumers, providers (professionals and organisations), and purchasers of care. In addition, we sought to estimate the effects on healthcare provider performance, patient outcomes, and staff morale.
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