Measuring the quality of public transportation systems and ranking the bus transit routes using multi-criteria decision making techniques
S Güner - Case Studies on Transport Policy, 2018 - Elsevier
This paper aims to provide a useful and practical methodology for bus transit operators to
monitor and improve the quality of bus transit services. To this aim, a two-stage multi-criteria
decision making approach is proposed. The first stage involves the use of Analytic Hierarchy
Process (AHP) to determine the priority of each service quality attribute from the passengers'
point of view. The second stage adopts Technique for Order Preference by Similarity to Ideal
Solution (TOPSIS) to measure the service quality and rank the bus transit routes. The …
monitor and improve the quality of bus transit services. To this aim, a two-stage multi-criteria
decision making approach is proposed. The first stage involves the use of Analytic Hierarchy
Process (AHP) to determine the priority of each service quality attribute from the passengers'
point of view. The second stage adopts Technique for Order Preference by Similarity to Ideal
Solution (TOPSIS) to measure the service quality and rank the bus transit routes. The …
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