Determinants and consequences of trust in AI-based customer service chatbots: 基于人工智能的客户服务聊天机器人信任的决定因素和后果

AV Prakash, A Joshi, S Nim, S Das - The Service Industries Journal, 2023 - Taylor & Francis
… Today, we see a growing interest in Artificial Intelligence (AI)-… In terms of the empirical
relevance of this research, we also … ’ of chatbots to deliver better customer experience. Second, …

[PDF][PDF] 阁EasyChair Preprint

U Sustainability - 2020 - easychair.org
research, although, there have been various surveys on the applications of artificial intelligence,
ML and DL methods, an insight into the … a memorable customer experience and venue …

[PDF][PDF] 奢侈时尚消费: 文献回顾, 综述和研究议程

A Aleem, SMC Loureiro, RG Bilro - pdfs.semanticscholar.org
… the technologies (eg artificial intelligence and virtual and … review and future research
agenda for “luxury fashion consumption”. We apply a systematic process to conduct this review

Ethical considerations of service organizations in the information age 信息时代服务组织的道德思考

MA Camilleri, L Zhong, MS Rosenbaum… - The Service Industries …, 2024 - Taylor & Francis
… where they are utilizing disruptive technologies, including artificial intelligence (AI), big data
and … : A cross-disciplinary review and research agenda for business ethics. Business Ethics …

[PDF][PDF] 阁EasyChair Preprint

E Frank - 2024 - easychair.org
… has been at the forefront of adopting artificial intelligence (AI) … , and enhance the overall
customer experience. Predictive … actions, fintech firms can strengthen their compliance strategies, …

Reuse intention of augmented reality apps: recreational consciousness as moderator: 增强现实应用的再使用意图: 娱乐意识(Recreational Consciousness) 作为调节 …

B Foroughi, H Hongsachart, S Asadi… - The Service …, 2024 - Taylor & Francis
… increasingly prevalent across various phases of the customer experience. Thus, … and
reinforces the adaptability of TCT in distinct technological contexts. Moreover, the present research

[PDF][PDF] 阁EasyChair Preprint

S Anand, SG Ranga, S Chinnathambi, S Venugopal - 2020 - easychair.org
… [6] [4] Reinforcement learning is genuinely unique when contrasted with directed and … help
us in finding the information using our voice direction. [7]Artificial intelligence is a critical bit of …

Effects of internal branding and brand-oriented leadership on work-related outcomes: 内部品牌建设和品牌导向领导力对与工作有关的成果的影响

S Ayrom, M Tumer - The service industries journal, 2021 - Taylor & Francis
… To build a supportive workplace, this study suggests managers … study, we found that employees
feel more valued through … assisting employees in providing customers with an enhanced …

[PDF][PDF] 的影响. 分析其特点和后果, 以及未来的研究方向

K Akdim - 2021 - researchgate.net
reviews, the eWOM platform used and artificial intelligence … language may reinforce the
impact of the online reviews on … use AI to improve their customer experience journeys (pre-stay…

[PDF][PDF] INVENTORY DATA MINING SYSTEM USING FEDERATED MACHINE LEARNING STRATEGY 使用联邦机器学习策略的库存数据挖掘系统

MA Mahfouz, SM Mosaad, MA Belal - 西南交通大学学报 - researchgate.net
… in perishable inventory systems using reinforcement learning, two … Reinforcement learning
has been used to represent the … approach from the field of artificial intelligence (AI) may help …