[PDF][PDF] Service quality and ease-of-use of a learning management system portal: perceptions of distance learners

MF Hilmi, Y Mustapha, HM Ali, S Pawanchik - Age, 2012 - academia.edu
MF Hilmi, Y Mustapha, HM Ali, S Pawanchik
Age, 2012academia.edu
One of the elements of electronic university is the used of Learning Management System
(LMS) as the intermediary between the academic institution and students. Students'
perception to service quality of a LMS is important. This research aims to examine the level
of students' perceived service quality and ease-of-use of LMS. Data for this study are
collected from 452 students currently enrolled in a distance learning program. Based on a
descriptive analysis (mean and standard deviation), students perceived the LMS provided …
Abstract
One of the elements of electronic university is the used of Learning Management System (LMS) as the intermediary between the academic institution and students. Students’ perception to service quality of a LMS is important. This research aims to examine the level of students’ perceived service quality and ease-of-use of LMS. Data for this study are collected from 452 students currently enrolled in a distance learning program. Based on a descriptive analysis (mean and standard deviation), students perceived the LMS provided by their academic institution as having high service quality and ease-ofuse. Students’ perceptions on using LMS for learning activities will lead to the formation of attitudes that will influence learning behavior. This study explored students’ perception from the dimension of service quality and ease-of-use. This study further discusses the important and implication of students perception of their LMS portal, limitation of this study and recommendation for future research.
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