Systems, networks, and ecosystems in service research
… First, we aim to create awareness of the need to lift up the level of analysis in service
research. So, in arguing for a generalizable view of business and social organizations as
rapidly evolving service systems, we focus on systems, networks, and ecosystems as three
threads of an emerging, deeply intertwined story. Second, in so doing, we seek and encourage
researchers to expand the narrow view of service that has developed over time providing
future research directions relevant to complex business and government configurations. Third …
research. So, in arguing for a generalizable view of business and social organizations as
rapidly evolving service systems, we focus on systems, networks, and ecosystems as three
threads of an emerging, deeply intertwined story. Second, in so doing, we seek and encourage
researchers to expand the narrow view of service that has developed over time providing
future research directions relevant to complex business and government configurations. Third …
Abstract
Purpose
The purpose of this paper is to create awareness on the need for lifting up the level of analysis in service research by focusing on systems, networks, and ecosystems to contribute to the research expansion of the traditionally narrow view of service.
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