Arun Rai, Ravi Patnayakuni, and Nainika Patnayakuni different elements of the IT infrastructure and multiple measures of firm performance. Distributed and client/server computing investments have recently been the subject of much interest. Proponents of client/server systems argue that a shift from centralized to distributed computing can improve system openness, customizability, and upgradability. Others suggest that client/server computing has the potential to improve IT productivity, enhance customer service, and provide better return on investment. However, most evidence in this regard has been anecdotal. Our third and final objective was to examine the value of investing in client/server systems.