… to attain and sustain excellence in the new service economy, a paradigm shift is needed for
… service development. This comprehensive encyclopedia on quality and the service economy …

… Integrity is as important as professionalism and leadership in an industry in which customers
expect more than just food quality and room comfort from a product in order to be satisfied. …

The language of governance has spread rapidly in the last thirty years. It describes changes
in the nature and role of the state—a shift from bureaucracy to markets and networks. It also …

… Should we blame the food industry for this and the myriad issues that can be so confusing? …
cooks, parents, and people within the industry who may know a lot about their own bailiwick …

Since the 1950s, advances in computing and other information and communication technologies
(ICTs) have revolutionized the transfer of information and knowledge around the world. …

Communication research is evolving and changing in a world of online journals, open-access,
and new ways of obtaining data and conducting experiments via the Internet. Although …

Online education, both by for-profit institutions and within traditional universities, has seen
recent tremendous growth and appeal-but online education has many aspects that are not …

What creates corporate reputations and how should organizations respond? Corporate
reputation is a growing research field in disciplines as diverse as communication, management, …

… studies, business and management, human geography, economics, history, anthropology,
and psychology. The first encyclopedia to outline the parameters of consumer culture, the …

" With all entries followed by cross-references and further reading lists, this current resource
is ideal for high school and college students looking for connecting ideas and additional …