The frustration factor: Volunteer perspectives of frustration in a sport setting
RD Sheptak, BE Menaker - VOLUNTAS: International Journal of Voluntary …, 2016 - Springer
VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 2016•Springer
Volunteers are an integral part of the labor pool in the sports industry and organizations
benefit from the extensive contributions that volunteer workers make to the daily operations
of organizations and the overall management of events. Sport organizations have tended to
utilize mainstream human resource management practices that focus on paid workers
ignoring the differences in motivation and satisfaction factors that differentiate the sports
volunteer worker along with the sports industry. This study explores the lived experience of …
benefit from the extensive contributions that volunteer workers make to the daily operations
of organizations and the overall management of events. Sport organizations have tended to
utilize mainstream human resource management practices that focus on paid workers
ignoring the differences in motivation and satisfaction factors that differentiate the sports
volunteer worker along with the sports industry. This study explores the lived experience of …
Abstract
Volunteers are an integral part of the labor pool in the sports industry and organizations benefit from the extensive contributions that volunteer workers make to the daily operations of organizations and the overall management of events. Sport organizations have tended to utilize mainstream human resource management practices that focus on paid workers ignoring the differences in motivation and satisfaction factors that differentiate the sports volunteer worker along with the sports industry. This study explores the lived experience of long-term sport volunteers with regard to training and work preparedness, recognition and status, well-being, and belonging. The study employs an ethnographic research strategy in an authentic environment that would allow the researchers to untangle and understand the multiple realities that construct the volunteer experience. A holistic view of the dynamic interdependencies of all components of the volunteer community emerges yielding a new typology, the Frustration Factor.
Springer
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