过去一年中添加的文章,按日期排序

THE ROLE OF CUSTOMER SATISFACTION IN MEDIATING THE INFLUENCE OF E-SERVICE QUALITY ON CUSTOMER LOYALTY:(Study of Maxim Service Users in …

NMP Astiti, TGR Sukawati - INTERNATIONAL JOURNAL OF …, 2024 - injole.joln.org
3 天前 - … The data analysis techniques used are path analysis, Sobel test and VAF test.
Based … that e-service quality has a positive and significant effect on customer loyalty, e-service

Exploring the Strategic Orientation Factors Influencing the Organizational Performance through Bibliometric Analysis

MSA Ansari, SA Khan, U Bhuyan - Human Perspectives of Industry 4.0 … - taylorfrancis.com
3 天前 - Customer- oriented companies tend to prioritize customer satisfaction and loyalty
and may invest heavily in customer service … to the actions and strategies of competitors in the …

Beyond convenience: understanding the nexus of food biosafety, service quality, and brand image in online food delivery services

FB Chinelato, CA Hoyos Vallejo - Journal of Foodservice Business …, 2024 - Taylor & Francis
5 天前 - … about products, the customer service interactions, the … effects on satisfaction.
Explorations into AI’s role in customizing service and product quality to enhance brand loyalty

The effects of an agile Organization on its employees

C Boonkoet - 2024 - archive.cm.mahidol.ac.th
5 天前 - … and management strategies to enhance productivity and employee retention in the
Agro … business, impacting both revenue and customer relations. Moreover, the potential for …

NAVIGATING TURBULENCE: THE RESILIENT JOURNEY OF RZ AVIATION IN THE FACE OF GLOBAL CHALLENGES

FH Suib, T Sharmin, AM Afruza… - … in Management, 2024 - journals.iium.edu.my
5 天前 - … transformation's role in modern business strategies. Mrs. Sharmin's commitment
to strong client relationships during the crisis helped preserve customer loyalty, crucial for …

Effect of Self-Service Technology on Customer Satisfaction in Islamic Banks in Indonesia: FEBI UINSU Students

A Nugraha, RD Harahap, W Syarfina - … Journal of Management, 2024 - ilomata.org
6 天前 - … , banks can enhance customer trust and loyalty. Insights from … digital strategies,
improving service quality, and ultimately fostering stronger customer relationships in the digital

Analisis Pengaruh Tingkat Suku Bunga Terhadap Dana Nasabah di Bank Syariah

A Muzan, R Rahman, TP Sari… - Eco-Iqtishodi: Jurnal …, 2024 - journal.ikopin.ac.id
9 天前 - … and increase customer trust and loyalty. This … implications of this research include
developing competitive products, increasing the use of digital technology for customer service

The role of sub-branch managers in enhancing customer engagement in the telecommunications sector

JA Buinwi, CG Okatta, E Johnson - International Journal of Management …, 2024 - fepbl.com
10 天前 - customer-centric strategies, effective internal communication, and the use of advanced
Customer Relationship Management (… satisfaction and loyalty. The aim of this study is to …

Innovative digital marketing strategies for SMEs: Driving competitive advantage and sustainable growth

TI Ijomah, C Idemudia, NL Eyo-Udo… - … Journal of Management & …, 2024 - fepbl.com
10 天前 - customer service, while predictive analytics can forecast trends and personalize
marketing messages. In conclusion, innovative digital marketing strategiescustomer retention, …

The impact of E-CRM on customer loyalty in the airline industry: the mediating role of customer experience

N Ali, M Alfayez - Cogent Business & Management, 2024 - Taylor & Francis
11 天前 - … The rapid advancement of information and communication technologies has
resulted in the development of Electronic Customer Relationship Management (E-CRM). Unlike …