Previous research has shown that a “guided” interface where relevant task information is
shown (externalization) can result in worse performance than an “unguided” interface where
users have to think more for themselves (internalization). We studied transfer of task
performance and whether switching from an “unguided” to a “guided” interface results in
better performance than other way around. We also investigated whether the unguided
interface enhances performance on a transfer task. In an experiment participants solved a …