Towards an IT service lifecycle management (ITSLM) Concept

N Jamous, S Bosse, C Görling, J Hintsch… - 2016 4th …, 2016 - ieeexplore.ieee.org
Information Technology (IT) usage in enterprises has evolved over the last years. This led to
today's complex, heterogeneous, and dynamic IT system landscapes that support business
processes in enterprises. To manage these landscapes, the IT Service Management (ITSM)
concept is gaining more importance in today's business and research. Studies demonstrate
that introducing ITSM standards lead to positive effects, such as improved customer-
orientation as well as efficiency and transparency of IT support, which justify the costs of …

[引用][C] Towards an IT Service Lifecycle Management (ITSLM) Concept. 29–38

N Jamous, S Bosse, C Goerling, J Hintsch, A Khan… - 2016
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