Why “service”?
… are advocating something like: “services has won the goods versus services debate;” thus, …
(ie, service for goods). This contention inaccurately captures the SD logic meaning of service …
(ie, service for goods). This contention inaccurately captures the SD logic meaning of service …
What's in a Service?
J O'Sullivan, D Edmond, A Ter Hofstede - Distributed and Parallel …, 2002 - Springer
… services as sub-services. We consider services that contain other services (or sub-services)
to … Aggregations combine multiple services and provide access to them in a single location. …
to … Aggregations combine multiple services and provide access to them in a single location. …
What is this thing called service?
N Johns - European Journal of marketing, 1999 - emerald.com
… “service”. Parallel dichotomies can be found between the delivery and consumption of “core
services” and the emotional/hedonic dimensions of service … and management of services. In …
services” and the emotional/hedonic dimensions of service … and management of services. In …
Defining what quality service is for you
WB Martin - Cornell Hotel and Restaurant Administration …, 1986 - journals.sagepub.com
… of the type of service offered in your food-service establishment, service quality is always a
combination of two major factors– service procedures and the service staff's “personality” or …
combination of two major factors– service procedures and the service staff's “personality” or …
How to design a service
G Lynn Shostack - European journal of Marketing, 1982 - emerald.com
… of marketed services and products, beginning with the service of farming. Or, services and
… A department store is a place in which the service of retailing is rendered. Yet retailing is not …
… A department store is a place in which the service of retailing is rendered. Yet retailing is not …
Service portraits in service research: a critical review
… also emphasize that describing and understanding service always relates to a … service
provider's point of view. Our aim is to portray service as such, and value creation through service …
provider's point of view. Our aim is to portray service as such, and value creation through service …
What is a professional service? A conceptual review and bi‐national investigation
MV Thakor, A Kumar - Journal of Services Marketing, 2000 - emerald.com
… , and to ensure that services … 42 services selected from the overall population of services.
It also tests for the first time the validity of several propositions regarding professional services …
It also tests for the first time the validity of several propositions regarding professional services …
Service innovation: what makes it different? Empirical evidence from Germany
B Preissl - … systems in the service economy: measurement and …, 2000 - Springer
… by the development of service activities, innovation in services becomes a crucial factor for …
services are not generally adverse to innovation. Furthermore, traditional concepts of services …
services are not generally adverse to innovation. Furthermore, traditional concepts of services …
On goods and services
TP Hill - Review of income and wealth, 1977 - Wiley Online Library
… to have a service performed. The main purpose of this paper is to elucidate the concept of
a service and to provide a proper definition of a service. The characteristics of services are …
a service and to provide a proper definition of a service. The characteristics of services are …
What service transition? Rethinking established assumptions about manufacturers' service-led growth strategies
… service transition assumption and develop alternative ones regarding how product firms
should pursue service… system suppliers, we identify three service-led growth trajectories: (1) …
should pursue service… system suppliers, we identify three service-led growth trajectories: (1) …