Why “service”?

SL Vargo, RF Lusch - Journal of the Academy of marketing Science, 2008 - Springer
… are advocating something like: “services has won the goods versus services debate;” thus, …
(ie, service for goods). This contention inaccurately captures the SD logic meaning of service

What's in a Service?

J O'Sullivan, D Edmond, A Ter Hofstede - Distributed and Parallel …, 2002 - Springer
services as sub-services. We consider services that contain other services (or sub-services)
to … Aggregations combine multiple services and provide access to them in a single location. …

What is this thing called service?

N Johns - European Journal of marketing, 1999 - emerald.com
… “service”. Parallel dichotomies can be found between the delivery and consumption of “core
services” and the emotional/hedonic dimensions of service … and management of services. In …

Defining what quality service is for you

WB Martin - Cornell Hotel and Restaurant Administration …, 1986 - journals.sagepub.com
… of the type of service offered in your food-service establishment, service quality is always a
combination of two major factors– service procedures and the service staff's “personality” or …

How to design a service

G Lynn Shostack - European journal of Marketing, 1982 - emerald.com
… of marketed services and products, beginning with the service of farming. Or, services and
… A department store is a place in which the service of retailing is rendered. Yet retailing is not …

Service portraits in service research: a critical review

B Edvardsson, A Gustafsson, I Roos - International journal of service …, 2005 - emerald.com
… also emphasize that describing and understanding service always relates to a … service
provider's point of view. Our aim is to portray service as such, and value creation through service

What is a professional service? A conceptual review and bi‐national investigation

MV Thakor, A Kumar - Journal of Services Marketing, 2000 - emerald.com
… , and to ensure that services … 42 services selected from the overall population of services.
It also tests for the first time the validity of several propositions regarding professional services

Service innovation: what makes it different? Empirical evidence from Germany

B Preissl - … systems in the service economy: measurement and …, 2000 - Springer
… by the development of service activities, innovation in services becomes a crucial factor for …
services are not generally adverse to innovation. Furthermore, traditional concepts of services

On goods and services

TP Hill - Review of income and wealth, 1977 - Wiley Online Library
… to have a service performed. The main purpose of this paper is to elucidate the concept of
a service and to provide a proper definition of a service. The characteristics of services are …

What service transition? Rethinking established assumptions about manufacturers' service-led growth strategies

C Kowalkowski, C Windahl, D Kindström… - Industrial marketing …, 2015 - Elsevier
service transition assumption and develop alternative ones regarding how product firms
should pursue service… system suppliers, we identify three service-led growth trajectories: (1) …