Workplace deviance, emotional state and reparative behaviors: task visibility as a boundary condition in a mediated moderation model
SMU Dadaboyev, Y Baek, S Paek - Baltic Journal of Management, 2023 - emerald.com
SMU Dadaboyev, Y Baek, S Paek
Baltic Journal of Management, 2023•emerald.comPurpose Grounding upon moral cleansing and self-completion theories, this paper
examines how workplace deviant behavior motivates employees to engage in subsequent
compensatory actions—organizational citizenship behavior and prosocial behavior—
triggered by the state of moral emotion–guilt. The article also explores and tests the role of
task characteristics—task visibility—as a boundary condition in the guilt-mediated
relationship between deviant employee behavior and compensatory behaviors …
examines how workplace deviant behavior motivates employees to engage in subsequent
compensatory actions—organizational citizenship behavior and prosocial behavior—
triggered by the state of moral emotion–guilt. The article also explores and tests the role of
task characteristics—task visibility—as a boundary condition in the guilt-mediated
relationship between deviant employee behavior and compensatory behaviors …
Purpose
Grounding upon moral cleansing and self-completion theories, this paper examines how workplace deviant behavior motivates employees to engage in subsequent compensatory actions—organizational citizenship behavior and prosocial behavior—triggered by the state of moral emotion – guilt. The article also explores and tests the role of task characteristics—task visibility—as a boundary condition in the guilt-mediated relationship between deviant employee behavior and compensatory behaviors.
Design/methodology/approach
A survey study on 396 full-time employees working for organizations operating in various industries is conducted to test the hypothesized mediated moderation model empirically. The authors conducted a structural equation modeling to provide empirical evidence for the proposed hypotheses.
Findings
Offering both theoretical and practical implications, the findings of the study revealed that a deviance-triggered state of guilt encourages subsequent reparative actions, such as organizational citizenship behavior and prosocial behaviors. The results also showed that the level of task visibility had a significant role as a boundary condition in the relationships between workplace deviant behavior and reparative behaviors.
Originality/value
Unlike previous research, which mainly found a negative connection between harming actions (i.e. deviant behavior) and helping behaviors (i.e. citizenship and prosocial behavior), this paper investigated and found how the state of guilt could be a mediator to link workplace deviant behavior to organizational citizenship behavior and prosocial behavior through moral cleansing and self-completion processes.
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