… behavioral intentions including intentions to use, word-of-mouth and willingness to pay more.
Lastly, this study explored the differences between robot servers and human servers in the …

… behavioral intentions for the first time, which is considered an important theoretical implication
of this study. To verify the differences between robot servers and human servers, … humans. …

… commitment would be negatively related to behavioral intentions to quit, with organizational
commitment mediating the relationship between job satisfaction and intent to quit. …

… labor and behavioral intentions. A total … behavioral intentions. The results revealed that
aesthetic labor positively and significantly influences positive emotions and behavioral intentions, …

… To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior
specific permission and/or a fee. Request permissions from Permissions@acm.org. MSIE 2020, …

… In addition, majority of the restaurant servers trained to offer not only apology and
explanation, but also extended empathy and acknowledgment during failure incidents. On …

… Restaurant consumption involves considerable human interaction: being greeted by the
host/hostess, being assigned a table, orders being taken, and being taken care of by the server. …

… ’ behavioral intentions in four different robotic scenarios – anime, cartoon-like, human-like
and … consumers prefer and showed a little more preference toward human-like robotic servers. …

… behavioral intentions, PPM treats push-pull-mooring as a direct indicator for predicting
switching intentions. … must prove their superiority over human servers. A higher perceived value …

… of a study of user behavioral intention toward protective … a strong predictor of user behavioral
intention toward the use of … norm on individual behavioral intention is weaker among basic …