… perceptions of quality relate positively to behavioral intentions, we find that overall perceived
quality positively and significantly (t 146 = 2.18) relates to the index of behavioral intentions. …

… a positive effect on behavioral intentions but this … of behavioral intentions than service
quality. It would be worthwhile directing the efforts to understand customers’ evaluations of service …

… Also, does the customer satisfaction construct, serving in a mediating role between service
quality and behavioral intentions, strengthen the prediction of the latter? (Zeithaml et al., 1996…

… which behavioral intentions could be explained by service quality dimensions. … behavioral
intentions; the five dimensions of SERVQUAL were used to measure perceived service quality. …

… influence perceived service quality and behavioral intention. In … service quality and behavioral
intention. In other words, whether both perceived service quality and behavioral intention …

… understanding of the specific nature of the relationship between service quality and consumer
satisfaction, as well as how these two constructs combine to impact consumer purchase …

… between service quality and satisfaction, and their influence on behavioral intention
among … The findings suggest that service quality is an antecedent of satisfaction and satisfaction …

… translation from service quality to behavioral intentions in health care services. Moreover,
the natures of the moderating effects are not the same for different service quality dimensions. …

… service quality will contribute to increased visitor satisfaction, and both of them influence
visitors’ future behavioral intentions… service quality, visitor satisfaction and behavioral intentions. …

… , value (price), satisfaction, and favorable behavioral intentions—are confirmed. The … into
behavioral intentions, satisfaction, value, service quality, and the dimensions of service quality. …