Is transparency a double-edged sword in citizen satisfaction with public service? Evidence from China's public healthcare

Y Yang - Journal of Service Theory and Practice, 2018 - emerald.com
… The purpose of this paper is to explain the direct and moderating effects of perceived
transparency on citizen satisfaction with public healthcare services. … Our empirical results …

[图书][B] Democracy's double-edged sword: How Internet use changes citizens' views of their government

CS Bailard - 2014 - books.google.com
satisfaction accordingly. Specifically, the influence of Internet use on individuals’ evaluations
and satisfaction travels through two … and resultant satisfaction that citizens harbor toward …

Double-edged sword: Persistent effects of Communism on life satisfaction

V Otrachshenko, M Nikolova, O Popova - 2021 - papers.ssrn.com
… party and secret service informants still matter for citizens' life satisfaction in the FSU. While
… life satisfaction today, those connected to the former secret service are less satisfied with their …

Is customer participation in value creation a double-edged sword? Evidence from professional financial services across cultures

KW Chan, CK Yim, SSK Lam - Journal of marketing, 2010 - journals.sagepub.com
… Building on the premise in the service literature that CP alone is not the key to customer
satisfaction but that value cocreation is what matters, we undertake an empirical study to …

The double-edged sword: Public service motivation, the oath of office and the backlash of an instrumental approach

TPS Steen, MR Rutgers - Public management review, 2011 - Taylor & Francis
… Instead of creating job satisfaction and organizational commitment it may lead to dissatisfaction
and lower levels of commitment, which may result in people leaving the public service, …

Voice, control, and belonging: The double-edged sword of procedural fairness

RJ MacCoun - Annu. Rev. Law Soc. Sci., 2005 - annualreviews.org
… ' treatment of the citizen had a reliable effect on citizen satisfaction, even after controlling for
… ratings may covary with more global satisfaction ratings because of shared semantic content. …

Democracy's Double-Edged Sword: How Internet Use Changes Citizens' Views of Their Government by Catie Snow Bailard. Baltimore, MD: Johns Hopkins University …

J Barry - 2017 - Taylor & Francis
… She argues that the Internet's impact on citizen satisfaction … -specific “double-edged sword,”
affecting citizens' views of … democracy rather than a perfect “double-edged sword.” While it is …

Value cocreation as a double-edged sword in customers' quality of life and service outcomes

A Hosseinzadeh - 2017 - scholarworks.utrgv.edu
… This study makes contributions by demonstrating CVCC as a double-edged sword and …
quality rewards firms with additional gains through customer satisfaction with service, loyalty, …

Double-edged sword: persistent effects of Communist regime affiliations on well-being and preferences

V Otrachshenko, M Nikolova, O Popova - Journal of Population Economics, 2023 - Springer
… party and secret service informants still matter for citizens’ life satisfaction in the FSU. While
… life satisfaction today, those connected to the former secret service are less satisfied with …

Double-edged sword effects of green HRM on employee organizational citizenship behavior for the environment: interactive effects and mediation mechanisms

Z Ahmed, M Khosa, NT Nguyen… - Business Process …, 2024 - emerald.com
… anticipate that GHRM may have double-edged effects on employees’ organizational citizenship
behavior for the environment (OCBE) via two opposing mechanisms (eg environmental …