… service teams in knowledgebased service firms, which we call intrafirm professional service
… knowledge-based disciplines working for the same service firm, but who belong to different …

… This notion of collective engagement refers to multiple actors' … of collective engagement
goes beyond the specific notion of work team engagement, which only pertains to a group of firm …

… collective engagement can serve as a unique value-creation capacity at the business level
by linking shared vision and service … of the firm – in our study, the level of engagement. Thus, …

… how collective work engagement and relational service competence, as affective and
cognitive-competent collective … facilitators and customers' perceptions of service quality. In all, 107 …

… engagement center is proposed. Four lenses for understanding and measuring collective
engagement … a firm's engagement with her. However, if the actor doing the perceiving is itself a …

… There are three essential conditions for collective engagement. … translate individual
engagement to collective engagement – … three essential conditions for collective engagement. …

… Purpose: This study focuses on employees’ collective engagement (CE) in service firms.
CE is a climate-related construct that refers to how employees collectively express themselves …

… whether firms characterized as having strong collective organizational engagement outperform
other firms… We propose that collective organizational engagement will create value to the …

… the concept of collective engagement, we develop a process model of engagement-driven …
The firm received positive responses from a number of well-known CEOs stating how much …

… In contrast to engagement within a dyad of customer and firm, consequences of collective
engagement include voluntary P2P interactions aimed at benefiting not just the firm or …