… how collective work engagement and relational service competence, as affective and
cognitive-competent collective … facilitators and customers' perceptions of service quality. In all, 107 …

… This study aims to test how collective work engagement and relational service competence,
… work engagement and relational service competence as affective and cognitive-…

… effects of service leadership on service performance. We examine employee work engagement
as an … and managerial skills on the indirect relationship between service leadership and …

… quality problems in 2020 reflecting problems regarding the quality of service from health …
study related to competence, self-efficacy, and work engagement in influencing service quality. …

… this relationship is fully mediated by engagement at the group level. These results therefore
… have knowledge of the job and the skills to deliver superior quality work and service. 2. …

… skills and appreciation from colleagues are most predictive of work engagement under
conditions of high job … time; and (7) the collective nature of work engagement. Of course this list is …

… immediate supervisors as warm, competent and moral, their work engagement should increase
as a … of coworkers as a stakeholder group, as they demonstrate that an employee’s social …

… competence, or … on work engagement from combined individual, group and organisational
perspectives (see Figure 1). A multi-level view is also useful for recognising that engagement …

… in competence, was observed in the intervention group compared to the … group, with no
effect on work engagement (N = 45). Work-related needs mediated between resources and work …

… ’ service competence; in addition, team engagement mediates … at the group level because
employees who work in groups in … in which service climate and team work engagement, in a …