The psychosocial consequences of emotional labor
AS Wharton - The annals of the american academy of …, 1999 - journals.sagepub.com
… labor may be positive or negative; (4) variations between … to emotional labor; and (5)
consequences of emotional labor at work … on the psychological consequences of emotional labor. …
consequences of emotional labor at work … on the psychological consequences of emotional labor. …
The dimensions, antecedents, and consequences of emotional labor
JA Morris, DC Feldman - Academy of management review, 1996 - journals.aom.org
… is to explore the consequences of performing emotional labor. … has been focused on its
negative consequences for … of emotional labor, we argue that emotional labor need not be …
negative consequences for … of emotional labor, we argue that emotional labor need not be …
The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being
K Pugliesi - Motivation and emotion, 1999 - Springer
… performance of emotional labor had … emotional labor appears to have diverse consequences
for workers—both negative and positive. Variation in the consequences of emotional labor …
for workers—both negative and positive. Variation in the consequences of emotional labor …
[PDF][PDF] A study on the concept, dimensions and consequences of emotional labor
YG Choi, KS Kim, SJ Kim - the SIJ Transactions on …, 2014 - pdfs.semanticscholar.org
… on emotional labor suggested hitherto, and suggest a future direction of research on emotional
labor … In addition, it attempts to look for positive aspects of the results of emotional labor. …
labor … In addition, it attempts to look for positive aspects of the results of emotional labor. …
The consequences of emotional labor for public sector workers and the mitigating role of self-efficacy
MM Sloan - The American Review of Public Administration, 2014 - journals.sagepub.com
… This type of emotional labor, called surface acting, is often necessary in public … of emotional
labor for workers, this research further specifies the relationship between emotional labor …
labor for workers, this research further specifies the relationship between emotional labor …
Dispositional antecedents and consequences of emotional labor at work
… of perceived emotional labor, as well as affective and behavioral consequences. Full time
… affectivity and political skill, and perceived emotional labor at time one. Job-induced tension …
… affectivity and political skill, and perceived emotional labor at time one. Job-induced tension …
On the costs and benefits of emotional labor: a meta-analysis of three decades of research.
UR Hülsheger, AF Schewe - Journal of occupational health …, 2011 - psycnet.apa.org
… This article provides a quantitative review of the link of emotional labor (emotion–rule
dissonance, surface acting, and deep acting) with well-being and performance outcomes. The meta…
dissonance, surface acting, and deep acting) with well-being and performance outcomes. The meta…
Relationship between emotional labor consequences and employees' coping strategy
MJ Kim, SY Han - Asia Pacific Journal of Tourism Research, 2009 - Taylor & Francis
… the consequences of emotional labor is diverse in the analysis result. Regarding the result of
emotional labor, … the relationship between emotional labor and its consequences in order to …
emotional labor, … the relationship between emotional labor and its consequences in order to …
The sociology of emotional labor
AS Wharton - Annual review of sociology, 2009 - annualreviews.org
… emotional labor with a particular focus on its contributions to sociological understandings of
workers and jobs. The sociological literature on emotional labor … first uses emotional labor as …
workers and jobs. The sociological literature on emotional labor … first uses emotional labor as …
[图书][B] Service with a smile: Antecedents and consequences of emotional labor strategies
HAM Johnson - 2007 - search.proquest.com
… Finally, I will examine the impact of the emotional labor strategies on emotional exhaustion,
… to investigate antecedents and consequences of the emotional labor strategies of deep and …
… to investigate antecedents and consequences of the emotional labor strategies of deep and …