On the design of and interaction with conversational agents: An organizing and assessing review of human-computer interaction research
… Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice because …
natural language, have increasingly attracted interest in both academia and practice because …
Human-like communication in conversational agents: a literature review and research agenda
MME Van Pinxteren, M Pluymaekers… - Journal of Service …, 2020 - emerald.com
… By identifying potentially effective communicative behaviors in conversational agents,
this study assists managers in optimizing encounters between conversational agents and …
this study assists managers in optimizing encounters between conversational agents and …
A taxonomy of social cues for conversational agents
… Application of the taxonomy to analyze social cues of conversational agents in research and
… Conversational agents (CAs) are software-based systems designed to interact with humans …
… Conversational agents (CAs) are software-based systems designed to interact with humans …
Enhancing human-computer interaction with embodied conversational agents
ME Foster - Universal Access in Human-Computer Interaction …, 2007 - Springer
… conversational agent on human-computer interaction has been assessed through a human
… In some cases, the evaluation involved comparing different versions of the agent against …
… In some cases, the evaluation involved comparing different versions of the agent against …
Relational agents: Effecting change through human-computer relationships
TW Bickmore - 2003 - dspace.mit.edu
… of face-to-face conversation. Embodied Conversational Agents--anthropomorphic computer
characters that emulate the experience of face-to-face conversation--thus provide the …
characters that emulate the experience of face-to-face conversation--thus provide the …
Developing and evaluating conversational agents
DW Massaro, MM Cohen, S Daniel, RA Cole - Human performance and …, 1999 - Elsevier
… and evaluation of conversational agents. Computer users can benefit from interaction with
… Our conversational agent could influence language acquisition by taking on the role of a …
… Our conversational agent could influence language acquisition by taking on the role of a …
Social cues in animated conversational agents
… The embodiment of these conversational agents has become an important topic in research
on humancomputer interaction (HCI), psycholinguistics, psychology and cognitive science (…
on humancomputer interaction (HCI), psycholinguistics, psychology and cognitive science (…
Survey of conversational agents in health
JLZ Montenegro, CA da Costa… - Expert Systems with …, 2019 - Elsevier
… conversational agents applied to health care, searching for definitions, patterns, methods,
architectures, and data types. Furthermore, this work identifies an agent … conversational agents …
architectures, and data types. Furthermore, this work identifies an agent … conversational agents …
Embodied conversational interface agents
J Cassell - Communications of the ACM, 2000 - dl.acm.org
… recently have humancomputer … human-human conversation being implemented in this new
genre of embodied conversational agent, exploring a notable embodied conversational agent…
genre of embodied conversational agent, exploring a notable embodied conversational agent…
" Like Having a Really Bad PA" The Gulf between User Expectation and Experience of Conversational Agents
… In contrast, “chatbots” have no memory or knowledge but instead mimic conversation; for …
In this paper we use the term ‘Conversational Agent’ to label the emergent form of dialogue …
In this paper we use the term ‘Conversational Agent’ to label the emergent form of dialogue …
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