[HTML][HTML] The use and promise of conversational agents in digital health
… , voice notifications from conversational agents are more interruptive as voice … conversational
agent if the agent initiates the conversation at an opportune moment. Conversational agents…
agent if the agent initiates the conversation at an opportune moment. Conversational agents…
What makes a good conversation? Challenges in designing truly conversational agents
… Abstract Conversational agents promise conversational interaction but fail to deliver. Eforts
often emulate functional rules from human speech, without considering key characteristics …
often emulate functional rules from human speech, without considering key characteristics …
[PDF][PDF] Towards Designing Cooperative and Social Conversational Agents for Customer Service.
… conversational agents such as chatbots or digital assistants. In the customer service context,
conversational agents promise … Although numerous agents have been implemented in the …
conversational agents promise … Although numerous agents have been implemented in the …
" Like Having a Really Bad PA" The Gulf between User Expectation and Experience of Conversational Agents
… In light of these findings, we suggest that future iterations reconsider the interactional
promises made by humorous engagement and explore how such engagements could instead …
promises made by humorous engagement and explore how such engagements could instead …
[HTML][HTML] Human-like communication in conversational agents: a literature review and research agenda
MME Van Pinxteren, M Pluymaekers… - Journal of Service …, 2020 - emerald.com
… The first step in the current study consisted of gathering relevant studies on the use of
communicative behaviors by conversational agents and its effects on relational mediators and …
communicative behaviors by conversational agents and its effects on relational mediators and …
[HTML][HTML] Promoting physical activity through conversational agents: mixed methods systematic review
… Conclusions: Conversational agents hold promise for PA interventions. However, there is
a lack of rigorous research on long-term intervention effectiveness and patient safety. Future …
a lack of rigorous research on long-term intervention effectiveness and patient safety. Future …
Designing conversational agents for energy feedback
… lack of research on whether and how conversational agents can provide energy feedback to
… sustainable energy use. As conversational agents, such as chatbots, promise a natural and …
… sustainable energy use. As conversational agents, such as chatbots, promise a natural and …
Conversational agents in virtual worlds: Bridging disciplines
G Veletsianos, R Heller, S Overmyer… - British Journal of …, 2010 - Wiley Online Library
… More complex cognitive models (such as the ACT-R or Adaptive Control of Thought—Rational
system) show promise as knowledge engines for conversational agents, however, such …
system) show promise as knowledge engines for conversational agents, however, such …
The effect of design features on relationship quality with embodied conversational agents: a systematic review
K Loveys, G Sebaratnam, M Sagar… - International Journal of …, 2020 - Springer
… An embodied conversational agent (ECA) is a computer-based dialogue system with a …
ECAs show promise for improving the supply and quality of support services across a range …
ECAs show promise for improving the supply and quality of support services across a range …
Effectiveness and acceptability of conversational agents for smoking cessation: a systematic review and meta-analysis
… provide insight into the use of CAs to support smoking cessation. Our findings demonstrated
initial promise in the effectiveness and user acceptability of these agents. We also identified …
initial promise in the effectiveness and user acceptability of these agents. We also identified …
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