[HTML][HTML] The use and promise of conversational agents in digital health

T Dingler, D Kwasnicka, J Wei, E Gong… - Yearbook of Medical …, 2021 - thieme-connect.com
… , voice notifications from conversational agents are more interruptive as voice … conversational
agent if the agent initiates the conversation at an opportune moment. Conversational agents

What makes a good conversation? Challenges in designing truly conversational agents

L Clark, N Pantidi, O Cooney, P Doyle… - Proceedings of the …, 2019 - dl.acm.org
… Abstract Conversational agents promise conversational interaction but fail to deliver. Eforts
often emulate functional rules from human speech, without considering key characteristics …

[PDF][PDF] Towards Designing Cooperative and Social Conversational Agents for Customer Service.

U Gnewuch, S Morana, A Maedche - ICIS, 2017 - researchgate.net
conversational agents such as chatbots or digital assistants. In the customer service context,
conversational agents promise … Although numerous agents have been implemented in the …

" Like Having a Really Bad PA" The Gulf between User Expectation and Experience of Conversational Agents

E Luger, A Sellen - Proceedings of the 2016 CHI conference on human …, 2016 - dl.acm.org
… In light of these findings, we suggest that future iterations reconsider the interactional
promises made by humorous engagement and explore how such engagements could instead …

[HTML][HTML] Human-like communication in conversational agents: a literature review and research agenda

MME Van Pinxteren, M Pluymaekers… - Journal of Service …, 2020 - emerald.com
… The first step in the current study consisted of gathering relevant studies on the use of
communicative behaviors by conversational agents and its effects on relational mediators and …

[HTML][HTML] Promoting physical activity through conversational agents: mixed methods systematic review

TC Luo, A Aguilera, CR Lyles, CA Figueroa - Journal of Medical Internet …, 2021 - jmir.org
… Conclusions: Conversational agents hold promise for PA interventions. However, there is
a lack of rigorous research on long-term intervention effectiveness and patient safety. Future …

Designing conversational agents for energy feedback

U Gnewuch, S Morana, C Heckmann… - Designing for a Digital and …, 2018 - Springer
… lack of research on whether and how conversational agents can provide energy feedback to
… sustainable energy use. As conversational agents, such as chatbots, promise a natural and …

Conversational agents in virtual worlds: Bridging disciplines

G Veletsianos, R Heller, S Overmyer… - British Journal of …, 2010 - Wiley Online Library
… More complex cognitive models (such as the ACT-R or Adaptive Control of Thought—Rational
system) show promise as knowledge engines for conversational agents, however, such …

The effect of design features on relationship quality with embodied conversational agents: a systematic review

K Loveys, G Sebaratnam, M Sagar… - International Journal of …, 2020 - Springer
… An embodied conversational agent (ECA) is a computer-based dialogue system with a …
ECAs show promise for improving the supply and quality of support services across a range …

Effectiveness and acceptability of conversational agents for smoking cessation: a systematic review and meta-analysis

L He, D Balaji, RW Wiers, ML Antheunis… - Nicotine and Tobacco …, 2023 - academic.oup.com
… provide insight into the use of CAs to support smoking cessation. Our findings demonstrated
initial promise in the effectiveness and user acceptability of these agents. We also identified …