… Moreover, given that the customer satisfaction–branch performance link has been well …
effect on branch performance and that this link is mediated by customer satisfaction. Formally, we …

… it will moderate both the principle customer participation–NPD performance relationship
and the key mediation path that links customer participation to superior innovativeness of the …

… Instead, our work confirms that research for investigating the link between NPD
performance and customer participation should consider the mediating roles of inter‐organisation …

… contribution to the existing literature of customer knowledge sharing by revealing how to …
knowledge from customers to suppliers, and discovers conditions under which customers are …

… First, drawing on a knowledge management perspective, we provide a comprehensive
conceptual synthesis of contingency factors in the customer participation–NPD performance link. …

… play in the satisfaction-customer participation link. Prior research convincingly argues that
commitment effectively captures relationship quality; yet, the quality of the relationship that …

… of different types of innovations on organizational performance in terms of firms’ … customer
participation on the relationship between innovation type and organizational performance…

… Thereby, in this article, customer participation is understood as customer involvement in …
as ‘the amount of participation perceived by the customer to be required to engage in a …

… Drawing on the customer participation (CP) literature, this … variability across customers
with regard to customers sharing … CP variation affects customer service performance and its …

… “customer participation” in our article due to its prevalence in the literature, its much broader
conceptual domain covering various customer … Create a link to share a read only version of …