… Worldwide revenue of customer service robots reached US$53.77 million in … customer
service robots, this article focuses on the application of robotics in the domain of customer service. …

… The objectives of the present review focus on a specific area of robotics: service robots. Based
… to estimate the future value of investments in service robots research and development. …

… We analyzed the literature on service robots as they relate to customers and employees in
business journals listed in the Financial Times top 50 journals plus all journals covered in the …

… services and tasks robots are suitable to fulfill, and how they need to be designed so that
customers are … implications of service robots for the field of service management and marketing. …

… As such, this study examines the use of current state-of-the-art service robotics in the …
service operations. It focuses particularly on the role of service robots in relation to service …

… , service robots and AI will transform our service sector and bring unprecedented improvements
to the customer experience, service … In turn, this service revolution has the potential to …

… comprehensive picture of the state of art of service robot research published in the area of
service research. Building on 88 service robot articles featured in the SERVSIG literature alert, …

… cons of the use of service robots in the hospitality industry. … cons of the use of service robots
in the hospitality industry and to … that, in high customer contact settings, service robots tend to …

… customer perceives ownership of the service robot (Study 3). … with service robots might be
higher when customers do not … of service customers’ perceptions of service robots, in general, …

… of customer experience with service robots in hospitality and tourism settings. The analysis
identified four categories of customer … to understand customer experience with service robots. …