… value of recognising and developing the emotional intelligence of leaders to enable them
to … outcomes. As empathy has been shown to be the most important emotional intelligence …

… institution in the Western Cape. A questionnaire consisting of … Section B measured emotional
intelligence by making use of … By drawing on the outcomes of the previous objective, to …

… emotional intelligence and its impact on trust within an organisational context is due to the
proposed outcomes which have been linked to emotional intelligence … the Western Cape. 80th …

… are managed in a correct way, they can lead to successful outcomes. However, the failure
of … The population of the study comprised of Eskom employees at a selected Eastern Cape …

… the relationship between emotional intelligence and work … , Swinburne University Emotional
Intelligence Test (SUEIT) and … to motivate his/her followers to achieve company outcomes. …

… This study aimed to investigate the impact of classroom climate on the emotional intelligence
(EI) levels of South African primary school learners. The aim was also to determine which …

… impact of positive predictors without linking the latter to positive outcomes (Peterson, & Steen,
2005). In the current study, the positive outcome to be studied is servant leadership and its …

… The lack of emotional intelligence can be linked to problem … The concepts of emotions,
emotional intelligence, adolescents … competencies d Emotional values and beliefs e EQ Outcomes …

… call centre agents' emotional intelligence and their sense of … call centre agents' emotional
intelligence, levels of exhaustion and … as an outcome variable, managing others' emotions and …

ABSTRACT: The aim of this study was to explore the relationships between burnout, emotional
labour (EL) and emotional intelligence (EI) in the call centre industry and to determine …