Emotional labor demands and compensating wage differentials.

TM Glomb, JD Kammeyer-Mueller… - Journal of applied …, 2004 - psycnet.apa.org
work activities, we sought to extract emotional labordemands, cognitive … emotional labor
has been considered “women's work,” our results suggest that jobs high in emotional labor are …

Emotional labor: Links to work attitudes and emotional exhaustion

BL Seery, EA Corrigall - Journal of managerial psychology, 2009 - emerald.com
emotional enhancement, a type of emotional labor emerging from the scholarship on
family‐related emotion work… We believe emotional labor, particularly in work situations that are …

Emotional regulation in the workplace: A new way to conceptualize emotional labor.

AA Grandey - Journal of occupational health psychology, 2000 - psycnet.apa.org
… The processes of surface acting (managing observable expressions) and deep acting (managing
feelings) match the working definition of emotional labor as a process of …

Emotional labor and burnout: Comparing two perspectives of “people work

CM Brotheridge, AA Grandey - Journal of vocational behavior, 2002 - Elsevier
… employed an emotional labor framework as a means of explicitly examining the emotional
demands of work and the individual styles of responding to these emotional demands, which …

The sociology of emotional labor

AS Wharton - Annual review of sociology, 2009 - annualreviews.org
… and research on emotional labor, paying particular attention to work by sociologists or … ,
studies of interactive work treat caregiving as a specific type of emotional labor. Caregiving has …

The psychosocial consequences of emotional labor

AS Wharton - The annals of the american academy of …, 1999 - journals.sagepub.com
… responses to emotional labor; and (5) consequences of emotional labor at work for workers’
… , sustained performance of emotional labor may engender a fusion of self and work role, an …

Emotional labor in service work

R Leidner - The annals of the American academy of political …, 1999 - journals.sagepub.com
… of the concept of emotional labor illuminated an aspect of paid work that is central to the …
dominant theoretical approaches to the study of work. Social scientific attention to workers’ sub…

The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being

K Pugliesi - Motivation and emotion, 1999 - Springer
emotional labor are specified by other work conditions. The effects of two forms of emotional
labor on work … -focused and other-focused emotion management—are explored using data …

Emotional demands at work: A job content analysis

RJ Steinberg, DM Figart - The Annals of the American …, 1999 - journals.sagepub.com
… of femaleness with emotional labor to analyze the types of emotional labor associated with
jobs … As this and other research has shown, emotional labor and emotional demands are not …

Effects of work environment, organizational culture and demands at work on emotional labor in nurses

JY Lee, HR Nam - Journal of Korean Academy of Nursing …, 2016 - synapse.koreamed.org
… to emotional labor were work environment of nursing, innovational-orientation and work
need to evaluate and improve the work environment for nurses to decrease emotional labor. …