… As such, this study examines the use of current state-of-the-art service robotics in the …
service operations. It focuses particularly on the role of service robots in relation to service …

… herewith, service robots offer food service … Service robots may also improve the service
offering by for example easing points of friction or wait. Finally, service robots may upskill service …

… Furthermore, service robot employees are less favored in fine dining restaurants than for
casual dining… We explore the potential role of service robots in the service industry. In particular, …

… Personal service robots are utilized in a noncommercial … mobility assistive robots, while
professional service robots are … believe that robots should perform tasks requiring fine attention …

… restaurants tend to have utilitarian motivations and expect to have few social interactions
with service providers, whereas in casual dining or fine dining restaurants, customers might …

… the application of service robots in restaurants. Although service robots can perform multiple
… Consumers may view a fine-dining restaurant and a casual restaurant differently in terms of …

… of integrating humanoid service robots into hospitality service encounters by evaluating two
… study emphasized quick service or fast casual restaurants over fine dining as most suitable …

… Moreover, in FS (especially full-service and fine dining restau… discussed FS robotics and
household robotics together [29]. … service robots and employees [232]. The case of intelligent …

… how cost–benefit perceptions can influence service digitalization adoption and use by
fine-dining restaurants and their customers and identifies which services should be prioritized for …

… design, this study assesses service robots applied at three different product/service levels (ie,
… -priced casual restaurant, rather than cheap fast-food or expensive fine-dining restaurants. …