Does e-HRM improve labour productivity? A study of commercial bank workplaces in Pakistan

N Iqbal, M Ahmad, M MC Allen, MM Raziq - Employee Relations, 2018 - emerald.com
quality to measure the effectiveness of e-HRM is … perspective is important, as e-HRM may
externalise some of the activities associated with HRM transactions on to non-HRM employees

The link between perceived high-performance work practices, employee attitudes and service quality: The mediating and moderating role of trust

PV Kloutsiniotis, DM Mihail - Employee Relations, 2018 - emerald.com
… the relationship between HRM practices and employee outcomes, mainly because … approach
that uses multiple raters of HRM practices to elucidate the perspectives of managers and …

The effects of quality management practices on customer satisfaction and innovation: a perspective from Jordan

A Al-Refaie, O Ghnaimat, JH Ko - … Productivity and Quality …, 2011 - inderscienceonline.com
… , quality tools and techniques (QTTs) and HR management, while it has an indirect and positive
effect on CS; (4) HR management … need to ensure that all the employees within a firm are …

Employee satisfaction and loyalty as a part of sustainable human resource management in postal sector

M Strenitzerová, K Achimský - Sustainability, 2019 - mdpi.com
… to sustainable human resource management becoming increasingly … This study proposes
a new perspective of employee … -quality employees, because by integrating sustainable HRM

[PDF][PDF] HRM practices in service-based organizations: a role theory perspective

SE Jackson, RS Schuler - Advances in services marketing and …, 1992 - smlr.rutgers.edu
… in HRM practices affect employee performance or satisfaction, researchers are now beginning
to ask how organizational conditions shape HRM … For example, quality control cannot be …

Perceived service quality as a customer‐based performance measure: An empirical examination of organizational barriers using an extended service quality model

A Parasuraman, LL Berry… - … resource management, 1991 - Wiley Online Library
… Additional qualitative work from the perspective of employees may reveal other heretofore
… Our company has a formal process for setting quality of service goals for employees. …

Total quality management and employee involvement

A Wilkinson, M Marchington… - Human resource …, 1992 - Wiley Online Library
… of quality management in the UK, outline the basic principles of TQM, and examine its implications
for employee … This can be exemplified in the relationship between TQM and employee

Human resource management systems, employee well‐being, and firm performance from the mutual gains and critical perspectives: The well‐being paradox

H Ho, B Kuvaas - Human Resource Management, 2020 - Wiley Online Library
perspective,” as it conveys the key message that both employers and employees benefit from
HRM … the quality of relationships at work between employees (eg, cooperation) or between …

Evaluating the link between human resource management decisions and patient satisfaction with quality of care

EM Oppel, V Winter, J Schreyögg - Health Care Management …, 2017 - journals.lww.com
… aim of evaluating the effect of HRM decisions from the perspective of patients. Operating in
an … prevents us from measuring employees’ perceptions of HRM decisions and staff shortage …

Human resource management, manufacturing strategy, and firm performance

MA Youndt, SA Snell, JW Dean Jr… - … of management Journal, 1996 - journals.aom.org
quality, employee morale, on-time delivery, inventory management, … to human resource
management. Instead, our findings provide much more support for the contingency perspective. …