… Given that such arrangements can extend over multiple years and/or projects, the service …
actions undertaken by the focal firm in ensuring the service conforms to the specifications. …

… role of the firms in … service firms as agents of economic globalization. This role, we argue,
should become a core research theme given the firms are not just businesses offering services …

… ; manufacturing plants can be built to serve multiple national markets; R&D costs can be …
Before finishing this section, we have to acknowledge one other common manifestation of …

… to customise goods is itself a manifestation of the service paradigm. … “service firms need to
create and sustain cultures that enhance employee attachment to organisational service goals”…

… sectors including: financial services, professional service firms, and healthcare. Recent
research explores processes of knowledge translation in facilitating service innovation, and the …

… Since we assumed the observed variables as manifestations of underlying constructs, we …
of trust affect the customer relationship to the service firm. Based on empirical, work we could …

… sharing at multiple organizational levels within Chinese service‐based organizations. …
consulting firms are analyzed within the multi case study, to explore knowledge sharing at multiple …

… and purposefully by performing “multiple roles, such as … Finally, each empirical finding (manifestations
of dark-side … For example, actor A, a legal services firm, influenced service …

… focused strongly on service failure and customer misbehavior (resulting from firm and customer
… or planned actions on the part of firms or service providers, such as active prevention of …

… multiple identities for the individual user of services but rather it is to explore the possible
implications of the modes of acculturation for service firms' … may impact firms' assessment of an …