Preventable adverse events (AEs) lead to poorer patient outcomes, added patient suffering
and dissatisfaction, longer hospital stays, and billions in additional annual health care …

Background: Up to 50% of adverse events that occur in hospitals are preventable. Language
barriers and disabilities that affect communication have been shown to decrease quality of …

Communication between patients and providers is a core component of patient-centered
and value-based health care. In Chapter 1 we noted that policy makers, administrators …

Poor patient–provider communication in hospital continues to be cited as a possible causal
factor in preventable adverse events for patients with severe communication disabilities. Yet …

Article-at-a-Glance Background Communication is a taken-for-granted human activity that is
recognized as important once it has failed. Communication failures are a major contributor to …

The Communication and Optimal Resolution toolkit contains implementation guidance for
communication and resolution programs that are comprehensive, principled, and systematic …

Purpose Many hospitalized patients experience barriers to effective patient–provider
communication that can negatively impact their care. These barriers include difficulty …

Purpose Establishing services for hospitalized patients with complex communication needs
requires identifying and addressing both patient-based and institutional barriers. In this 1st …

Patient-Provider Communication: Roles for Speech-Language Pathologists and Other
Health Care Professionals presents timely information regarding effective patient-centered …

Introduction Communication failures pose a significant threat to the quality of care and safety
of hospitalized patients. Yet little is known about the nature of communication failures. The …