A number of recent research studies have demonstrated the presence of a positive link
between customer‐contact employees' work satisfaction and customer satisfaction …

Although it has frequently been argued that the job satisfaction of a company's employees is
an important driver of customer satisfaction, systematic research exploring this link is scarce …

The authors report a meta-analysis of relationships linking employee job satisfaction to
customer satisfaction and perceived service quality in studies that correlate employee data …

Conclusions The empirical literature summarized in this report highlights the criticality of the
relationship between employee attitudes and customer satisfaction. How employees feel …

Purpose–Previous research has emphasized the pivotal role that salespeople play in
customer satisfaction. In this regard, the relationship between salespeople's attitudes, skills …

This study aims to examine whether the relationship between employee satisfaction (ES)
and customer satisfaction (CS) is bilateral or unilateral based on dyadic data. In addition, it …

Due to its practical importance, the relationship between customer satisfaction and frontline
employee (FLE) job satisfaction has received significant attention in the literature. Numerous …

Previous research has shown that employee job satisfaction is a relevant factor in service
quality improvement. Employees who feel satisfied with their jobs provide higher levels of …

As customer satisfaction is gaining the highest priority among the interest of corporate
America′ s constituent groups and the economy becomes service‐oriented, more jobs than …

Purpose–This paper aims to examines the relationships between various facets of
salesperson job satisfaction as assessed by the INDSALES measure and salesperson …